Office Hours and Procedures

Updated: February 28, 2022

Masks are optional for our staff and guests. We ask that you follow CDC guidelines if you have been exposed to someone with COVID and that you do not enter our office if you have or suspect you have COVID.

Community Fund’s lobby is open to the public on Monday through Friday, 8:30 am to 3:30 pm, excluding holidays and other closures. Please see our office calendar for our schedule.

You can drop off items in our black mailbox located in our building hallway if our receptionist is unavailable during business hours. Because the unlocking of the building is the responsibility of the tenants, and many of our fellow tenants no longer work in the office full-time, we unfortunately cannot guarantee that the building and mailbox will be accessible outside of our business hours. Please communicate with a staff member to ensure we can meet your delivery plans.

Information Specific to New Joinder Applications and Deposits

  • New Joinder Applications and any deposits must be received by Community Fund by 3:00 pm at least five (5) business days prior to the last business day of the month to be accepted for that month (e.g., New Joinder Applications and any deposits to be processed for April 2022 should be received by April 25 to ensure processing for April).
  • Community Fund will accept a new Joinder Application and deposit at any time, but Community Fund cannot guarantee it will be reviewed for that month if not received according to the above deadline.
  • Questions about setting up a new trust or making a deposit to a new or existing trust can be emailed to [email protected] (please don’t email completed Joinder Agreements or anything with confidential data like SSNs) or you can call 216.736.4540 and leave a voicemail in the general mailbox or extension 102.
  • If a time-sensitive item must be sent, please communicate with one of our Trust Development Coordinators via telephone or email before sending or dropping it off.

Information Specific to Distributions

  • Questions about distributions, beneficiary resource records, or the status of a distribution must be submitted via telephone (you can call 216.736.4540 and leave a voicemail in the general mailbox or dial extensions 103 or 105), mail, or fax (216.867.9783)
  • Community Fund is not able to accept distribution requests or distribution related questions via email due to confidentiality, privacy, and HIPAA concerns

We care about the security of your personal information. Please don’t email private data like Social Security Numbers, credit card numbers, or medical information to us.

Please be patient while we encourage our dedicated staff to stay home or take time off if they feel ill or if they need to care for parents, children, or other loved ones.

We appreciate your patience during this unusual time and encourage you to visit reputable sources of information, such as the CDC or the Ohio Department of Health if you have any questions about COVID-19. Please take care of yourself, your loved ones, and your neighbors.

Amanda M. Buzo, Esq.
Executive Director

Business Hours