Office Hours and Procedures

Updated: August 9, 2022

IMPORTANT NOTICE: OFFICE CLOSURE

COMMUNITY FUND WILL BE CLOSED FROM DECEMBER 23, 2022, TO JANUARY 2, 2023, AND OUR STAFF WILL NOT BE WORKING. In order to guarantee processing in 2022, distribution requests and beneficiary resource records must be received by November 1, 2022, new joinder applications must be received by December 16, 2022, and deposits must be received by December 19, 2022. Community Fund will continue to process paperwork after the deadlines until we close on December 22, 2022, and will resume processing on January 3, 2023, but we cannot guarantee approval in 2022 if the paperwork is incomplete or not submitted by our deadlines. https://www.communityfundohio.org/wp-content/uploads/2022/05/2022-Special-Notice-Change-in-Holiday-Schedule.pdf

HEALTH AND SAFETY

Our Human Resources Manager will identify if masks are required for staff and guests. We ask that you follow CDC guidelines if you have been exposed to someone with COVID and that you do not enter our office if you have or suspect you have COVID.

OFFICE LOBBY

Community Fund’s lobby is open to the public on Monday through Friday, 8:30 am to 3:30 pm, excluding holidays and other closures. Please see our office calendar for our schedule.

You can drop off items in our black mailbox located in our building hallway if our receptionist is unavailable during business hours.

DEADLINES

Unless our office is closed, our deadlines are as follows:

• New Joinder Applications and any deposits must be received by Community Fund by 3:00 pm at least five (5) business days prior to the last business day of the month to be accepted for that month (e.g., New Joinder Applications and any deposits to be processed for April 2022 should be received by April 25 to ensure processing for April).
• Community Fund will accept a new Joinder Application and deposit at any time, but Community Fund cannot guarantee it will be reviewed for that month if not received according to the above deadline.
• Questions about setting up a new trust or making a deposit to a new or existing trust can be emailed to [email protected] (please don’t email completed Joinder Agreements or anything with confidential data like SSNs) or you can call 216.736.4540 and leave a voicemail.
• If a time-sensitive item must be sent, please communicate with one of our Trust Development Coordinators via telephone or email before sending or dropping it off.
• Questions about distributions, beneficiary resource records, or the status of a distribution must be submitted via telephone (you can call 216.736.4540 and leave a voicemail in the general mailbox or dial extensions 103 or 105), mail, or fax (216.867.9783)
• Community Fund is not able to accept distribution requests or distribution related questions via email due to confidentiality, privacy, and HIPAA concerns

We care about the security of your personal information. Please don’t email private data like Social Security Numbers, credit card numbers, or medical information to us.

Please be patient while we encourage our dedicated staff to stay home or take time off if they feel ill or if they need to care for parents, children, or other loved ones.

We appreciate your patience during this unusual time and encourage you to visit reputable sources of information, such as the CDC or the Ohio Department of Health if you have any questions about COVID-19 or other illnesses. Please take care of yourself, your loved ones, and your neighbors.

Amanda M. Buzo, Esq.
Executive Director